All marketing sends from your restaurant's name and branding — customers see you, not Qavyo. Replies go to your inbox. Requires the Business plan.

Qavyo marketing overview
Revenue, messages sent and active flows at a glance.

1. Set your reply-to email

Settings → Company → Reply-to email. Customer replies land here.

2. Turn on automated flows

Marketing → Automations. Seven flows are ready to switch on:

Qavyo marketing automation flows
Enable only the flows that fit your restaurant — each has its own offer and message.
  • Welcome — after first order. Add a welcome offer.
  • Birthday — a few days before their birthday. Add a birthday discount.
  • Second visit — after order #2 to build the habit.
  • Win-back — if a customer has not ordered in 60 days.
  • Points expiry — warns before unused points expire.
  • VIP — when a customer reaches your top loyalty tier.
  • Feedback — asks for a review the day after an order.

To enable a flow: click it → edit message, subject and offer → preview → toggle Active → Save.

Qavyo birthday flow editor

3. Build a campaign

  1. Marketing → Campaigns → New campaign.
  2. Audience: All customers, Active (last 90 days), Loyal (top tier) or At-risk (45–90 days quiet).
  3. Write subject, heading, message and optional offer code.
  4. Preview → Send now or schedule a date and time → Schedule.
Qavyo campaign preview

4. Built-in sending rules

  • Messages send only between 09:00 and 20:00 in the customer's local time.
  • No customer gets more than one promotional message every 3 days.
  • Transactional messages (receipts, sign-up codes) are not affected.

5. Campaign results

Marketing → Campaigns → click a completed campaign → see sent, delivered and offer redemptions.

Qavyo campaign results

See email and SMS marketing for full details.

What's next

Go to Customer website to launch your branded online ordering site.