Loyalty is built around the customer's phone number — no app download required. Points and balance print on every receipt.

Qavyo loyalty settings
Set point earning rate, redemption value and expiry from one screen.

1. Turn on loyalty

  1. Settings → Loyalty → Loyalty enabled → On.
  2. Points per unit spent (e.g. 1 point per €1).
  3. Redemption value (e.g. 100 points = €1 off).
  4. Points expiry (optional — e.g. after 12 months).
  5. Save.

2. Add tiers (optional)

  1. Settings → Loyalty → Tiers → Add tier.
  2. Name (e.g. "Silver"), points threshold, optional benefit (e.g. 1.5× points multiplier).
  3. Save.
Qavyo customer list with loyalty tiers
See each customer's tier, visit count and points balance at a glance.

3. Enable visit SMS (optional)

  1. Settings → Loyalty → Send visit SMS → On → Save.

Requires SMS credit balance. Add credits at Settings → SMS wallet.

4. How customers join

  • Cashier enters the customer's phone number at checkout on the POS.
  • If new, a loyalty account is created automatically.
  • The receipt shows points earned, total balance and your website URL.

5. Redeeming points

  1. Enter customer phone at checkout — if they have enough points, a Redeem points button appears.
  2. Tap it — Qavyo deducts points and applies the discount automatically.

See loyalty and promotions for stamp cards, coupons and campaigns.

What's next

Go to Email and SMS marketing for automated birthday, win-back and VIP messages.